I have forgotten my activation password. How do I retrieve it?

Click on the “Forgot Password?” button in the Activation dialog box, which appears on the screen after you enter your activation code. Your password will then be sent to the email address you entered when you first activated your license. If the email doesn’t reach you within minutes, check your junk mailbox in case it was misidentified as spam.

Note that this feature will only work if you supplied your email address when you first activated your license. If you chose not to provide an email address during activation, then it is your responsibility to keep track of your current password.

If you need to reset your password and have not registered an email address, contact the helpdesk and provide your order number and activation code. We can reset it for you.

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