Once Aid4Mail has been successfully activated online, it will need to be re-activated in certain situations. Re-activation is a quick and simple procedure that requires an Internet connection.
To re-activate Aid4Mail online:
- Click on the “Software” button and select “Activate License” (if you have just started Aid4Mail, you can click directly on the “Activate” button). This will open the “Product Activation” dialog.
- Enter your activation code and click on the “Next” button.
On the next screen, enter your current password. Note that it is CASE SENSITIVE.
If you cannot remember your current password, click on the “Forgot Password?” button and your password will be sent to you (as long as you have previously specified an email address). If it does not arrive within minutes, check your junk mail folder in case it was misidentified as spam. You should ensure that your spam filter allows emails from softworkz.com.
- On the same screen, enter a new password that you have never used before in Aid4Mail. Confirm the new password.
- Click on the “Re-Activate” button.
software_DNA then checks online that the activation code and your password match the information on the server. If the match is successful, Aid4Mail is re-activated and the new password is stored on the license server, replacing the current one. If the match is unsuccessful, re-activation fails and you must retry. The number of failed password attempts allowed is limited, as is the number of re-activations in a given time period. Exceeding these limits can result in a lockout.
Note that to ensure the re-activation procedure is as quick and simple as possible, we strongly suggest you keep a record of your current password and any previous passwords you have used in Aid4Mail (because new passwords must not have been used before). It is preferable to keep this list off your computer so that you do not lose it if your hard disk fails.
If you experience any issues, don't hesitate to contact us.