Freshdesk ticketing system
You may have noticed that your support emails are now sent via Freshdesk and you are now receiving notifications when your ticket is opened, resolved and closed.
This is because we have implemented a new helpdesk system called Freshdesk. This has been implemented in order to serve you more efficiently.
The implementation of Freshdesk means you are now kept informed every step of the way until your question is solved. It also means you can take advantage of our new Solutions Portal to search for answers to your questions, as well as posting your questions to the Fookes Software Forum so others can benefit from your questions, and the subsequent answers, in the future.
We think this is a great step forward and underlines our commitment to customer support.
Should you have any questions, comments or feedback regarding the implementation of Freshdesk, please be sure to post it here on this forum topic.
The Fookes Software Team