If a support agent has asked you to send your Aid4Mail log file for troubleshooting purposes, you can find it here: C:\Users\<User>\AppData\Local\Temp\Aid4Mail-Progress.txt
Furthermore, if an error log file has been created, it can be found here: C:\Users\<User>\AppData\Roaming\Aid4Mail4\ErrorLog.txt
Should you require any assistance, please don't hesitate to contact the help desk.