After a June 1st Outlook update (version 1704, build 8067.2157), we found that Outlook has an issue that is crashing Aid4Mail when migrating or converting to a PST file.
If you have the 32-bit version of Outlook installed, the latest Aid4Mail update (version 4.51) will resolve this issue. You can download the latest Aid4Mail update here.
There is also a manual setting you can change if you do not want to update your version of Aid4Mail for any reason:
- Click on "Software" in Aid4Mail
- Click on "Advanced Options"
- Uncheck "Use MAPI RFC 1521 Converter"
- Try the conversion again
If the above option does not work, or you have Outlook 64-bit installed, we advise you to revert back to this version of Outlook: Version 1703 (Build 7967.2161)
You can either do this manually (instructions below) or by downloading the latest version of Aid4Mail and following the prompts shown to you before you do a migration or conversion to or from Outlook 2016.
To do this manually, please follow these instructions
- Close Outlook
- Download the file attached to this article
- Open Windows Finder
- Double-click on the file to run the CMD batch file
- Open Outlook (a restart may be required)
If you have any questions or issues, please contact us by raising a ticket.