You need to configure Outlook to download the complete email, not just the header. To make the change, you must open the Send/Receive Settings dialog box in Outlook, select your IMAP account, and then select “Download complete item including attachments” in the Folder Options section. Once you’ve done that, Aid4Mail should be fetching the whole email.
To reach the Send/Receive Settings dialog box, you must first open the Send/Receive tab, click on the drop-down Send/Receive Group, then select Define Send/Receive Groups.
Then click Edit
In the next screen, you will see an option to select a IMAP account and then you can either choose the folders you would like to download, or download the entire account.
If you experience any issues, don't hesitate to contact us.