Some mail clients extract attachments and store them in a separate location from messages.
This is the case with Eudora and Calypso/Courier, as well as with The Bat!, PocoMail, and Barca, depending on the settings you’ve chosen. These mail clients usually store the path and file name of extracted attachments to maintain a link between the message and its files.
Unfortunately, if you move the attachments to another location, or the original drive is assigned another letter, then the link is lost. Aid4Mail uses this link to find the attachments of the messages it processes. If it cannot find the attachment, Aid4Mail still adds the file place-holder but leaves the data empty. Note that some programs may show an incorrect attachment size for empty attachments, and even produce a “garbage” file on extraction.
Attachments that Aid4Mail doesn’t find are listed in the error log file; see the “Error Log File” topic in Help for details.
There is, however, a way to instruct Aid4Mail where to look for attachment folders that have changed location through a file called Tokens.ini. See instructions under the “Fixing Attachment Folder References” topic in Help.
If you experience any issues, please don't hesitate to contact us by raising a ticket.