All information regarding your order, including activation code(s), are sent to you via email – usually within minutes of your payment being accepted. However, sometimes these emails may be caught by your “Spam Protection” tool, or may be automatically sent to your “Junk” folder. Please be sure to check those locations if you don’t receive the emails shortly.
In some cases, your email service may be experiencing a slowdown in email delivery – delays of several hours are possible in these situations. In other cases, your ISP may be blocking the emails before they even reach your account. When this happens, the only solution is for you to provide an alternative address to which we can send the registration emails.
Please raise a ticket if the email with your activation code(s) hasn't reached you within minutes of your completed order.
If you would like more information, don't hesitate to contact us.